Tap into Enhanced Support with these SentiLink Dashboard Updates

We are proud to announce improvements to the SentiLink Dashboard – our identity research portal – that will expand case resolution and data handling capabilities for risk teams. With this latest release, users can tap into the deep understanding of our Fraud Intelligence Analysts even further with our upgraded escalations module. Users are also able to more efficiently resolve data sharing issues with our refreshed upload module.

Read on to learn more about these updates from our latest release.

Deeper, more synchronized escalations

Teams conducting case review using the SentiLink Dashboard are just a click away from leveraging our Fraud Intelligence Team on trickier cases using the escalate button. In this latest release, we have infused several best practices into the escalation process. The new process empowers risk teams with optionality and recommendations to maximize the efficiency and effectiveness of the results of our analysts' review – ensuring the user receives exactly what they need from an escalation. These improvements include:

1. Application summary: the user has all of the most pertinent information for the case such as the identity details, application ID, and the SentiLink Scores returned for the application, in a quick-reference, easy-to-review summary.
2. Tags: users can now tag the escalation submission with a shortlist of the specific help needed from our Fraud Intelligence Team – this includes score review, application and product questions, and more.
3. Escalation details: users are armed with best practice prompts for specifying the depth of response needed from the escalation so that our Fraud Intelligence Team has all of the contextual information required to conduct a thorough and efficient review.

Faster, more effective data uploads

Dashboard users rely on built-in data sharing capabilities when working with SentiLink on retrostudies, running eCBSV requests, batch scoring, and more. This latest release showcases upgraded functionality that ensures data teams are uploading data to SentiLink via the Dashboard effectively. These upgrades include:

1. Upload categories: users now see new categories that allow them to declare the type of file to be shared via the Dashboard.
2. Error notifications: when uploading files via the Dashboard, users are prompted with any file and syntax errors within the upload module, allowing them to quickly fix file errors and ensure proper processing.

Please reach out to us if you have any questions or are interested in seeing a demo of the Dashboard! Stay tuned for more updates in the future!