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ON-DEMAND WEBINAR
Beyond DocV: How fintech leaders balance risk and customer experience
Recorded March 25, 2025
About the webinar
Document verification is a powerful tool for verifying identities and fighting fraud, but the friction it causes legitimate customers and the increasing sophistication of forgeries pose significant challenges. Watch this webinar recording to hear how our industry experts focus on managing both risk and customer friction in fintech onboarding.
Meet the speakers
You'll learn:
- How our experts are architecting identity verification and fraud checks to meet compliance requirements and stop fraudsters
- How they utilize and view document verification as a step-up in onboarding flows
- How they evaluate the sensitivity and thresholds of their tools to maximize approvals while minimizing risk

Andy Zhu
Product Manager
Kikoff
Andy is an experienced Product Manager at Kikoff, one of the leading credit building cards in North America. Andy works with leadership, engineering, and risk to improve customer acquisition and retention, including a 5% increase in conversion rate through identity verification improvements.