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ON-DEMAND WEBINAR

Beyond DocV: How fintech leaders balance risk and customer experience

Recorded March 25, 2025

About the webinar

Document verification is a powerful tool for verifying identities and fighting fraud, but the friction it causes legitimate customers and the increasing sophistication of forgeries pose significant challenges. Watch this webinar recording to hear how our industry experts focus on managing both risk and customer friction in fintech onboarding.

Meet the speakers

You'll learn:

  • How our experts are architecting identity verification and fraud checks to meet compliance requirements and stop fraudsters

  • How they utilize and view document verification as a step-up in onboarding flows

  • How they evaluate the sensitivity and thresholds of their tools to maximize approvals while minimizing risk

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Andy Zhu

Product Manager

Kikoff

 

Andy is an experienced Product Manager at Kikoff, one of the leading credit building cards in North America. Andy works with leadership, engineering, and risk to improve customer acquisition and retention, including a 5% increase in conversion rate through identity verification improvements.

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Joe Cary
Chief Fraud Officer

cred.ai

 

Joe has 30 years of experience in financial services and currently leads cred.ai's redoubtable "CIP Team 6". He and his team are responsible for onboarding, compliance, and fraud monitoring for one of the fastest growing credit building products in the US.
 

Watch the webinar

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